Icare Heating and Air, LLC Privacy Policy

Effective Date: March 10, 2026

At Icare Heating and Air, LLC, we value your privacy and are committed to protecting the personal information you share with us. This policy explains how we handle your data when you visit our website.

---

1. Information We Collect

We collect information that you voluntarily provide to us through the following methods:

• Contact Forms: When you submit a request, we collect your name, email address, phone number, and specific service or project details (such as furnace, AC, or fireplace repair).

• Direct Interaction: Clicking our call, text, or email buttons shares your contact information with us so we can respond to your inquiry.

2. How We Use Your Information

We use your data strictly for professional communication and customer service purposes.

• We do not use your information for automated marketing "blasts" or unsolicited newsletters.

• Your data is used specifically to provide quotes, schedule HVAC services, and manage your account.

3. SMS/Mobile Messaging Consent

While we primarily use texting for direct, one-on-one customer service, we respect your mobile privacy:

• Consent: By providing your phone number or initiating a text with us, you consent to receive manual text messages from Icare Heating and Air, LLC regarding your service requests.

• Opt-Out: You can stop receiving text messages at any time by replying "STOP".

• Rates: Standard message and data rates may apply.

• No Sharing: We do not share or sell your mobile opt-in consent or phone numbers with third parties for their marketing purposes.

4. Cookies & Analytics

We use Google Analytics to monitor website traffic and user engagement.

• Cookies: Our website uses "cookies" (small text files) to track anonymized data, such as how long you stay on a page. You can disable cookies in your browser settings.

• Anonymity: Google Analytics does not collect personally identifiable information (like your name or address). It provides us with general usage statistics only.

• Access: Both Icare Heating and Air, LLC and our web developer have access to these analytics.

5. Data Security & Third-Party Access

We take the security of your information seriously:

• Security: We use commercially reasonable physical and electronic safeguards to protect your data from unauthorized access or theft.

• Partners: Our web developer has access to website form submissions to ensure technical functionality and to help us manage incoming leads. We do not sell or rent your information to any other third parties.

6. Your Rights

You may contact us at any time to:

• Review what data we have collected about you.

• Change or correct any of your data.

• Request that we delete any personal data we have on file.